Frequently asked questions

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Can you cater to allergies?

Yes, our menu has options for the most common allergies. For parties please send us a list of allergies at least 7 days prior to ensure we can cater accordingly.

How do I sign up for membership?

Simply complete the secure online registration checkout on the Book Now Page. It takes just a few minutes, and you’ll have instant access once activated.

What’s the best value membership option?

The 3‑month minimum membership at £27.50 per month offers over 20% savings compared to the rolling monthly plan.

Is the membership for families or individuals?

Memberships are for one named participant only, but they’re designed to be family‑friendly with perks that benefit households.

How long do the parties last?

Soft Play parties: 2 Hours play time including food Bounce Park parties: 1 or 2 hours bounce time plus party room use Gootopia Slime parties: 1 hour slime workshop plus party table for cake afterwards

Do adults need to pay to attend?

No, adults are free to spectate, but must purchase a valid ticket if they wish to participate.

How much do children’s parties cost at Elev8 Broadstairs?

Prices vary depending on the package: Soft Play parties from £11.50–£14.50 per child Bounce Park parties from £15–£24 per child Gootopia Slime parties from £199–£269 for up to 12 participants Discounted weekday saver rates are available Monday–Thursday during term time

Can Home Ed families combine activities in one visit?

Definitely. Many families mix Bounce Park, HyperPutt Mini Golf, and Gootopia slime workshops for a full day of learning and fun.

Is Elev8 suitable for children of all ages?

Yes, from toddlers in soft play to teens in the arcade, Elev8 Broadstairs offers activities for every age group.

Can Home Ed groups book private sessions?

Yes, we welcome group bookings and can tailor packages to suit your needs, including exclusive access during quieter times.

Are Home Ed sessions linked to the curriculum?

Absolutely. Activities like trampolining explore physics concepts such as gravity and motion, while Gootopia slime workshops introduce chemistry and STEM learning.

Do you offer discounts for Home Ed groups in Broadstairs?

Yes, we provide special saver rates during the term time weekdays, making Elev8 affordable for Home Ed families and groups across Thanet. If you have more than 20 participants please reach out for a bespoke package.

Is Gootopia suitable for SEN participants?

Yes our slime workshops are great for sensory stimulation!

Can SEN schools book Elev8 Broadstairs?

Yes, we welcome SEN schools and offer tailored packages for group visits.

What are Peaceful Play sessions?

Peaceful Play sessions are quieter, reduced‑capacity times designed for children with sensory needs.

How can I cancel my membership?

All memberships can only be cancelled by emailing info@elev8fun.co.uk at least 5 days prior to your next billing date, any memberships cancelled within 5 days of the next payment may still be renewed.

Who is your soft play suitable for?

We recommend that the soft play is used by 6 or younger however the soft play is recommended by the manufacturer for 8 or under! Our soft play contains a 3 storey frame, inflatable, sensory room, ball pit, building blocks, diddicar track and more. We also only charge for participants so adults can enjoy some time in our cafe.

How does your arcade work?

Our arcade is not your typical seaside arcade- sure it has all the machines you would expect but simply grab a card from reception or our cafe's for 30 minutes or 1 hour of unlimited play - no hidden costs just simply play for time - £5pp for 30 Minutes or £8pp for 1 Hour. No preebooking required nor a session in any other activities

Do I need Elev8 socks?

Yes – Elev8 Safety socks are mandatory to go on our park with and help to keep the park clean and tidy. Guests must purchase a pair of Elev8 reusable safety socks (£2.50) before being aloud on our park. Wearing any other socks, or no socks will result in the participant being asked to leave to purchase a pair of the Elev8 socks and any lost time will not be compensated for or refunded.

When should I arrive for my session?

All guests are asked to arrive 15 minutes before your session time providing waivers are already completed online. This allows us to check you in, and for you to get your Elev8 bounce socks on ready for the fun to begin or direct you to the activity area.

Do parents need to participate in the activities?

Only Parents who wish to supervise/join in will require a ticket to gain access to our Bounce Park - or you can grab a coffee in our cafe!

Do you include a party host?

Our Cafe staff will be on hand at all times. They will also be assisting other parties at the same time, similar to a waiter/waitress environment.

What deposit is required to book a party?

A 25% deposit is payable upon booking a party, without a deposit your party will not be confirmed, this is non refundable.

When is the last time I can adjust my party, including confirming numbers and making final payment?

Any changes to your booking must be made at least a minimum of 7 days prior to your party date, any changes after this time may not be possible which can result in further costs. Please contact us below to make any changes to your party. If participants are unable to come unfortunately we will be unable to refund or transfer these funds. Final Numbers must be confirmed at least 7 days prior to your party.

Do you supply party invites?

Yes our party invites can be picked up from our reception during opening hours.

How many participants can attend a party?

The maximum number of people attending a bounce party based on one party room capacity is 30 participants, our rooms open up into one big space so we are able to accomodate to up to 100 participants! Our Soft play parties are limited to 40 participants . Gootopia Parties are limited to 24 Participants.

Is your site wheelchair accessible?

Yes, there is wheelchair access with the majority of our activities on the ground floor, with a lift to go upstairs into our Soft play.

Do you have lockers?

Yes we have lockers situated next to Gootopia/Pool Tables which are free to use by following the steps on the lockers. Please note all belongings are left at your own risk.

Can I bring in food and drink from outside?

Our sites operate a no picnic policy and have a full café offering meaning that only food and drink bought from the premises can be consumed there - anyone consuming food or drinks from elsewhere will be asked to leave.

Can Elev8 cater for large groups?

Of course, please reach out to us using the contact form at the bottom of the page so we can tailor your visit!

What happens if guests do not turn up or I have to cancel my booking?

All bookings are refundable and Elev8 require at least 4 hours written notice to postpone your booking. (Excluding Party bookings)

What do you serve in your cafe?

We serve a selection of coffees, juice, slush, soft drinks and cakes and we also serve some hot food i.e freshly made pizza's, panini's, chips, chicken strips & loaded nachos.

Do you charge for spectators?

There is no charge for people who are spectating. You only pay if you are participating.

Do I need to book?

Yes, we do advise booking in advance to avoid disappointment – we can become very busy especially at weekends and school holidays.

What are your opening times?

Elev8 is open: Term Times - Monday-Friday 11am-6pm, Saturday 10am-6pm and Sunday 10am-4pm School Holidays - Monday 10am-6pm, Tuesday-Friday 11am-6pm, Saturday 10am-6pm & Sunday 10am-4pm

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